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DELIVERY:
We aim to dispatch within 24hrs of receipt of order. Weekend orders will be dispatched on the next working weekday. Delivery is by carrier or post.
STANDARD DELIVERY: 48hrs.
LARGE & HEAVY GOODS: will be marked and incur a surcharge.
INTERNATIONAL & NON STANDARD UK MAINLAND: Please contact us for prices.
Parcels will normally be delivered during normal working hours on weekdays.
Carriers require a signature on delivery. No responsibility is taken for non delivery if instructions are given to leave parcels without a signature.
Please ensure we have a complete delivery address. We cannot guarantee delivery without it.
Goods ordered with a partial, or wrong address and /or unsigned for on delivery will not be subject to refund or replacement.
RETURNS & REFUNDS:
Items for exchange or refund must be returned within 21 days of purchase. If goods are unused, unsoiled and complete with original packaging and labels, a refund will be given less original carriage cost. If we are asked to uplift goods being returned, we reserve the right to charge for the recovery, if they are not returned on request.
All goods being returned are the responsibility of the sender. Please insure them accordingly for loss or damage and obtain a proof of posting.
Please enclose sufficient details for us to process your order quickly. ie: name, address, order number etc. For security reasons do not include any payment details.
Send Returns to,
CENTRAL SADDLERY,
DRUMBROIDER FARM,
AVONBRIDGE,
FALKIRK,
FK1 2HN
SCOTLAND.
We will e-mail you on receipt of goods and process your refund or exchange, using your original method of payment. We normally refund within three working days of receipt of goods. In exceptional circumstances please allow up to 30 days.
COMPLAINTS:
If goods are found to be faulty or damaged, please return them to us for inspection as soon as possible to the above address in Returns & Refunds. Replacements will be sent at no extra cost. Your postage cost will be reimbursed.
If the wrong goods are received please contact us immediately and we will rectify our mistake.
Please include date of purchase, your name & address and any Order Numbers to help us process your refund or exchange quickly. Please indicate if a refund is preferred.
PLEASE NOTE, Items returned under complaint must be CLEAN & DRY. Under the Health & Safety Act 1972 we are unable to handle wet or dirty goods and will NOT accept them for inspection.
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